Field Service Engineer

Brussels, Belgium

Mediso Medical Imaging is a dynamic supplier of Nuclear Medicine and modern Hybrid Imaging techniques to the health care and medical research institutions of the world. The company was founded in 1990 by experts of the largest research and manufacturing company of the central-eastern Europen region which has been engaged of nuclear equipment manufacturing since 1960. Our Belgian team is expanding to meet growing demand and we’re looking for motivated individuals to grow with us.

Job Summary

We’re looking for a Field Service Engineer – Nuclear Medicine to become part of our Service Team, supporting Mediso Medical Imaging Systems throughout Belgium, the Netherlands, and occasionally France. In this position, you’ll deliver professional remote and on-site technical support to ensure optimal equipment performance and customer satisfaction. Acting as the primary contact for technical troubleshooting, you'll play a key role in maintaining strong customer relationships. This role involves regular travel within your region and close cooperation with our international healthcare partners to make a meaningful impact

Responsibilities

• Provide technical service and maintenance for all Mediso models in the assigned region.
• Troubleshoot and resolve complex system-level issues, both remote and on-site
• Conduct quality&safety checks and calibration processes.
• Maintain clear communication with end-users and department leads regarding equipment status and service actions.
• Ensure customer satisfaction through timely response, quality service, and proactive communication.
• Manage Warranty and Preventive Maintenance service contract costs effectively.
• Support sales activities, including customer visits, identifying sales opportunities, and assisting with training where needed.
• Accurately complete all administrative duties, including service reports and field updates, in a timely manner.

Expectations

• You hold a Bachelor’s in Electronics, Biomedical Engineering, Medical Imaging, or a related field with 2-5 years of experience in medical imaging systems.
• Strong technical understanding of high-tech/medical imaging equipment.
• In-depth computer knowledge hardware, software and networking.
• Self-starter capable of working independently with minimal supervision.
• Excellent interpersonal and communication skills; customer-first mindset.
• Fluent in English and either French or Dutch (ideally both). You’re confident in handling customer interactions in both languages and motivated to keep improving if one is slightly weaker.
• Valid driver’s license.

Additional skills

• High personal standards and attention to detail.
• Self-motivated with a proactive approach to challenges.
• Strong planning and organizational skills.

Help & info